Terms and Conditions

Introduction

The Zenziwe online shop can be accessed at www.zenziwe.co.za, related mobile sites and applications (“the site”). The site enables buyers to shop for items including clothes, shoes and accessories by selected local and international brands (“the products”) online and have them delivered door-to-door, to your nearest post office or via pick-up points within South Africa. All visitors to the site (“users” or “you”) will be able to see the products on offer, but only those who have registered for an account on Zenziwe (“account holders” or “you”) are able to buy.

Legally binding contract

All users and account holders, including those that buy from the site (“buyers”) are bound by these terms and conditions (“T&Cs”). By registering, or using the site at all, you recognise that you’ve read, accepted and agreed to be bound by these T&Cs. Should there be any clause in these T&Cs that you do not understand, the onus is on you to ask Zenziwe to please explain the relevant clause to you before you accept the T&Cs by using or buying from the site.

With whom are you entering into a contract?

The site is owned and run by Zenziwe, a (Pty) Ltd, registration number 2016/300017/07, a company incorporated in the Republic of South Africa (herein after referred to as “Zenziwe”). More information about Zenziwe is available at the end of these terms and conditions.

Products and availability

Please note that the stock of all items on offer is limited. Zenziwe will make all reasonable attempts to ensure that special offers are brought to an end when stock runs out. If it happens that Zenziwe is unable to fulfill any order at the advertised price because stock is sold out, Zenziwe will inform you via email and you’ll be entitled to a reimbursement for the Rand value you have paid for such product. This is described in more detail under Zenziwe ‘s Help section, Delivery and Returns.

Buying products

The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
A purchasing contract (“sale”) between you and Zenziwe only comes into effect once you have fully completed AND submitted the online order form for one or more products in your shopping cart (“cart”) AND your payment has been authorised by Zenziwe (or has been received into Zenziwe’s bank account).
The above is dependent on the product being available.
Products on Zenziwe cannot be reserved to be bought at a later stage, and placing an item in your cart without completing the order does not amount to a “sale”.
This means that Zenziwe may remove any product(s) from your cart before the sale actually takes place, in the event of the product going out of stock.
Zenziwe cannot be held responsible if the product(s) you added to your cart have become unavailable when you try to complete the sale.
A tax invoice will be emailed to the email address on your Zenziwe profile. A delivery note will be included with your order – please note that no prices are visible on the delivery note.

Cancelling and ending orders

Zenziwe reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.

Zenziwe will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return non-defective products purchased within 30-days of the order being delivered

Fraud

Zenziwe reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.

Zenziwe may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.

In the event of a fraudulent purchase being placed on Zenziwe, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Zenziwe does not process refunds for orders suspected of fraud.

Zenziwe does not provide order details relating to orders suspected of fraud.

Delivery fees

Standard Delivery

For orders of R750 or more, Zenziwe delivers free of charge within South Africa, with either standard delivery, to the post office or to your nearest pick up point.

Any orders under R750, Zenziwe charges a non-refundable R50 fee to deliver depending on where you’re located.

Post office deliveries are sent via Speed Services to the relevant post office based on the delivery address. You will receive an email from Zenziwe with the tracking number required in order to collect your parcel. The post office may send you a notification of the arrival of your parcel.

Standard delivery is available for certain areas outside of main centres. Please check the delivery options in checkout once you have entered your address to see if you are eligible. A non-refundable R100 delivery fee is applied for deliveries outside of main centres.

Zenziwe does not delivery to PO Box addresses.

Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, Zenziwe will not be obliged to deliver products at an incorrect delivery fee. Zenziwe will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.

Making a payment

You can pay on Zenziwe using your Visa or MasterCard credit or debit card, via Electronic Funds `transfer (EFT), E wallet or Cash Send.

Paying by credit card

Zenziwe accepts payments made by Visa and MasterCard Credit Cards as well as chipped debit cards that have been activated for online purchases.

When you place an order, the transaction details are presented to the bank for authorisation of the payment amount.

If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete on Zenziwe.

Paying by EFT:

Instant EFT

Instant EFT payment is available to all Nedbank, Standard Bank, Capitec, FNB and Absa customers. These payments are processed immediately and provide a secure transfer for immediate payment.

How does it work?
Select your Bank

  • Login using your internet banking credentials
  • Upon successful payment your order status will be updated immediately.
  • There is no need to enter Zenziwe’s banking details or order reference number
  • The automated process will navigate and populate the relevant fields on your behalf in the background
  • Select an account to pay from and enter a reference for your records
  • Your bank will send you an otp or mobile authentication to your mobile phone to verify the payment
  • Enter otp or accept the authentication message
  • Payment is complete

How long do you have to wait?

  • Your order status will be updated immediately
  • There is no need to send through a proof of payment
  • There is no need to wait for funds to reflect in the sellers account

Is it safe?

  • Instant EFT guarantees the highest levels of security when paying online
  • Instant EFT has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security
  • Instant EFT acts as a proxy between you and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller
  • Your online banking login details are NOT stored

Manual EFT

Please note, when selecting to pay by EFT, you have 24 hours’ post placing your order to make the payment.

When making your payment, please be sure to use your order number as the beneficiary reference. This will ensure that Zenziwe can process your order as quickly as possible.

Zenziwe will start processing your order as soon as your bank forwards the payment to Zenziwe Depending on the bank, it can take up to 3 days from the time you make the payment (which has to be done a maximum of 24 hours after placing the order) to when it appears in our bank account.

The delivery lead time as specified on the site only starts once Zenziwe has received the payment from your bank.

Copyright and other intellectual property
Any and all copyright relating to the website, including these terms and conditions, is held by Zenziwe (and partners). All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. To obtain permission for commercial use of any content from this site, please send an email support@zenziwe.co.za, or call the client service line: XXXXXXXX. Zenziwe is unable to edit or screen all content on the site, and will not be held accountable for illegal, libellous or obscene content. We advise you to inform Zenziwe of any offensive or illegal material. 

 All content, trademarks and data on this website, Zenziwe including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence of Zenziwe. As Such they are protected by local and international legislation and agreements.

co.za corporate information
The Electronic Communication and Transactions Act determines that when goods or services are provided via certain electronic transactions, the seller must make certain information public on the site where the goods or services are offered.

Zenziwe information is as follows:

ZENZIWE 4 PROPRIETARY LIMITED
Trading as Zenziwe – Reg. Nr 2016/300017/07

Legal notice address:
23 Nicolaai Crest
Ext 23, Mossel Bay
6500

Tel. 078 3504802